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Healthcare & Clinics

AI intake triage with a human in the loop

An intake form that classifies and routes patient requests, with every low-confidence case escalated to a person and an evaluation harness reporting accuracy before launch.

  • Built in-house
  • Build practice

Capability showcase. We built this in-house to demonstrate an approach, not for a paying client. Every number below is measured on the build itself. Nothing here is presented as someone else's result.

94%
Routing accuracy on held-out evaluation set
100%
Low-confidence cases escalated to a human
$0.004
Measured cost per intake processed

Clinical automation is exactly where a confidently wrong answer is most expensive, which is why we will not ship this category of work without an evaluation set and an escalation path.

What it demonstrates

  • An evaluation harness built before the integration, with accuracy reported against held-out cases rather than cherry-picked examples
  • A confidence threshold that routes anything uncertain to a human, by design
  • Full audit trail of what the model saw, decided and why
  • Measured cost per run, so the monthly figure is known before launch

The accuracy number above is from our own evaluation set. We would run the same harness against your historical cases during scoping and report that number instead — including when it is lower than you hoped.

More work

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Core features usable fully offline
48h
Conflict-free sync window tested

Read the write-up

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